If you are double-click the printer icon on the desktop to open HP Printer Assistant. Search Windows for your printer model name, and then click your printer in the list of results to open HP Printer Assistant. If you can't find HP Printer Assistant, download and install the full feature driver for your printer on your computer.
Step 1: Reconnect the printer
Click Connect a new printer.
Select the connection type when prompted, and then follow the on-screen instructions to set up the printer. note: ...
Turn off the printer, and then restart your computer.
Turn on the printer, and then open HP Printer Assistant.
HP Support Assistant
HP Support Assistant is an HP application that helps you maintain your PC performance and resolve problems with automated updates and tune-ups, onboard diagnostics, and guided assistance. The HP Support Assistant is accessed by clicking the blue question mark on the taskbar or, in Windows 8, through the HP Support Assistant app on the Start screen.
If neither of these options work, you can also find it by clicking start and typing HP Support assistant. If none of these options work, the program is not installed on your computer and you need to download and install the program.
You can access HP Support Assistant from several places depending on your computer (options will vary per computer model):
Click on the HP Support Assistant icon on your desktop
Go to the Start menu, then click on All Programs, then click on HP
Go to the Start menu, then click on Help & Support link on the right
Open HP Advisor and click on the treasure box icon labeled “Get help and Troubleshoot” (bottom right-hand corner)
Regards,
Jake.
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